Privacy policy
Privacy Policy
Taradhin we operates this online store and website to provide you with networking equipment, IT products, computers, laptops, monitors, gaming products, mobile accessories, televisions, and related technology products and services (the "Services"). Our store is powered by Shopify Inc.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection (PDPL), Federal Law No. 15 of 2020 on Consumer Protection, and its Executive Regulations (Cabinet Resolution No. 66 of 2023).
By using our Services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect only the information necessary to process your orders and provide you with a safe, smooth shopping experience. This includes:
Information you provide directly:
- Full name, billing address, shipping address, phone number, and email address
- Payment details including card information (processed securely — we do not store full card numbers)
- Account login credentials if you register an account
- Communications you send us including support requests and return queries
Information collected automatically:
- Device information including browser type, operating system, and IP address
- Usage data including pages visited, products viewed, and cart activity
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Payment processors (Shopify Payments, PayPal, or similar)
- Shipping and logistics partners
- Analytics providers
2. How We Use Your Personal Information
We use your personal information strictly for the following purposes:
Order Processing & Fulfillment To confirm, process, pack, and deliver your orders including routers, switches, cables, laptops, monitors, TVs, gaming items, and all other products we sell. This includes sending order confirmations, shipping updates, and delivery notifications.
Customer Support To respond to your queries, process return and exchange requests via returns@taradhin.ae, and resolve any product or order issues.
Account Management To create and maintain your customer account, save your preferences, and manage your order history.
Security & Fraud Prevention To verify your identity, detect fraudulent transactions, and protect the security of our store and your personal information.
Legal Compliance To comply with UAE federal and local laws, respond to lawful requests from UAE authorities, and enforce our Terms of Service and policies.
Marketing (With Your Consent Only) To send you promotional emails or offers about our products. You may opt out at any time by clicking "Unsubscribe" in any marketing email. We will never use your data for marketing without your consent, in compliance with UAE PDPL.
3. How We Share Your Personal Information
We do not sell your personal information to any third party. We share your information only in the following limited circumstances:
Shopify Our store is hosted on Shopify. Your data is stored on Shopify's secure servers. Shopify processes your personal information to provide and improve the Services. For more information, visit the Shopify Privacy Policy.
Payment Processors Payment information is processed securely by our payment gateway providers. We do not store or have access to your full card details.
Shipping & Logistics Partners Your name, phone number, and delivery address are shared with our courier and logistics partners solely for the purpose of delivering your order within the UAE.
Legal & Regulatory Authorities We may disclose your personal information if required by UAE law, court order, or request from a government or regulatory authority in the UAE.
Business Transfers In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred. You will be notified via email or a prominent notice on our website.
We do not share your personal information with advertisers or marketing agencies without your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account and order history
- Comply with UAE legal and tax obligations (minimum 5 years as required by UAE Commercial Transactions Law)
- Resolve disputes and process return or warranty claims
Once your data is no longer required, it will be securely deleted or anonymized.
5. Your Rights Under UAE Law
Under the UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection, you have the following rights:
| Right | What it means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Correct | Request correction of inaccurate or incomplete data |
| Right to Delete | Request deletion of your personal data where permitted by law |
| Right to Withdraw Consent | Withdraw your consent for marketing communications at any time |
| Right to Object | Object to how we process your personal data in certain circumstances |
| Right to Data Portability | Request transfer of your data in a structured, readable format |
To exercise any of these rights, contact us at info@taradhin.ae. We will respond within 5 business days in accordance with UAE PDPL requirements. We may need to verify your identity before processing your request.
6. Cookies
We use cookies and similar tracking technologies to improve your browsing experience on our store. These include:
- Essential cookies — required for the store to function (cart, checkout, login)
- Analytics cookies — help us understand how customers navigate our store
- Marketing cookies — used to show relevant ads (only with your consent)
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to shop on our site.
7. Data Security
We take the security of your personal information seriously. We implement the following measures:
- SSL encryption on all pages including checkout
- Shopify's PCI-DSS compliant payment infrastructure
- Restricted internal access to customer data
- Regular security monitoring
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive information via unsecured channels.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately at info@taradhin.ae and we will delete it promptly.
9. International Data Transfers
As our store is powered by Shopify, your data may be stored and processed outside the UAE. Where such transfers occur, they are governed by Shopify's data protection agreements. We ensure that any international transfer of your data meets the standards required under UAE PDPL.
10. Third-Party Links
Our website may contain links to third-party websites including brand pages, manufacturer sites, or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 info@taradhin.ae 📍 02 Al Nahdha Street, Al Souq Al Kabeer, Showroom No. 02, Bur Dubai, Dubai, UAE
For return and refund queries specifically: 📧 returns@taradhin.ae